Policies & Procedures

Privacy Policy

Vocal Performance Centre needs to collect information about you for the primary purpose of providing a quality service to you. In order to thoroughly assess, diagnose and provide therapy, we need to collect some personal information from you. If you do not provide this information; we may be unable to treat you.

This information will also be used for:

a. The administrative purpose of running the practice;

b. Billing either directly or through an insurer or compensation agency;

c. Use within the practice if passing your case to another speech pathologist within the practice for your ongoing management;

d. Disclosure of information to your doctors, other health professionals or to teachers to facilitate communication and best possible care for you and

e. In the case of insurance or compensation claim it may be necessary to disclose and/or collect information that affects your return to work.

We do not disclose your personal information to overseas recipients. Vocal Performance Centre has a Privacy Policy that is available on request and is available in the waiting area. This policy provides guidelines on the collection, use, disclosure and security of your information. The Privacy Policy contains information on how you may request access to, and correction of, your personal information and how you may complain about a breach of your privacy and how we will deal with such a complaint. To ensure the process of quality treatment provision, information about your assessment results and progress may be given to other relevant service providers, who are involved in your management. These may include your doctor, teachers, specialists, insurers, solicitors, employers, or others, but only where it is considered to be of benefit to you.

If information you disclose in communication with Laura Kennedy Speech Pathology indicates that you pose a safety risk to yourself or others, mandatory reporting requirements will be adhered to in the interests of fulfilling our duty of care to you. Vocal Performance Centre is transparent when sharing information and will, in most cases, ask for permission during your session to communicate with other relevant professionals. If you do not want information to be shared with certain parties, you are also welcome to notify us.